Subscription, Cancellation & Refund Policy
This policy applies to paid ProofPitch Premium access. The operator is COSOVICI GROUP S.R.L., identified in the Terms of Use. Support: support [at] proofpitch [dot] online.
1. What Premium provides
Premium gives access to the features listed on the plan screen: all forecasts of the day without locks, the full breakdown of each forecast, all lines, odds comparison and line movement, and match alerts. The free plan, including the public statistics and the open forecast history, stays free. Premium does not buy a guaranteed result, a financial return or a reduction in betting risk.
Free trial. When you register (with Telegram or a confirmed e-mail address) you get 7 days of full access to everything Premium includes. It needs no card, no payment details and no order, and nothing is charged or renewed afterwards. When the 7 days end, the free plan continues: the free leagues, the public statistics and the open forecast history stay open, and the other leagues need Premium. The trial is given once per account. If you buy Premium during the trial, the days you bought start after the trial ends.
2. Plans, prices and how you pay
| Plan | Access period | Price |
|---|---|---|
| Premium 30 days | 30 days | 4.99 USD |
| Premium 90 days | 90 days | 12.99 USD |
| Premium 365 days | 365 days | 40.00 USD (card only) |
- Cryptocurrency: you pay through our payment processor NOWPayments. The checkout page shows the exact amount and the coin and network. The network fee of your wallet is paid by you in addition to the amount shown. Only the coins and networks offered on the checkout page are supported; a transfer on another network may be lost and cannot be recovered by us.
- Bank card: you pay on the checkout page of our payment processor Stripe, in the web app or the installed app (inside the Telegram Mini App you are sent to the web app to pay). You enter the card details on Stripe's page; we never see them. The seller named on the checkout page and on your card statement is COSOVICI GROUP S.R.L., the operator of ProofPitch. A card plan is a subscription that renews automatically (section 3). The 365-day plan is sold by card only.
- We do not receive or store your card number, wallet seed or password. The order record holds the plan, the amount, the status and the transaction reference.
- The prices are final amounts in US dollars; we add no other charges. Taxes, if the law of your country applies them to you, are your own responsibility unless the checkout page says otherwise.
3. Automatic renewal (card) and no renewal (crypto)
Crypto does not renew. Premium paid this way is sold for a fixed period and ends on its last day. We never charge you again without a new order that you confirm yourself. About three days before your access ends we remind you in the app and in Telegram, with a button to extend. If you buy another period while Premium is running, the new days are added after the current end date.
A card subscription renews automatically. When you pay by card, you subscribe to the plan you chose (30, 90 or 365 days). At the end of each period Stripe charges the same price to the same card for the next period, and Premium is extended by the same number of days, until you cancel. The price, the period and the fact that the subscription renews are shown on the Stripe checkout page before you pay; by paying you agree to the repeated charges. Stripe sends a receipt by e-mail after every charge. If a renewal payment fails, Stripe may try again according to its own schedule; if it does not succeed, the subscription ends and Premium ends on the last paid day. If we change the price of a plan, the new price applies to renewals only after we have told you and, where the law requires, after you have agreed.
4. Cancellation
Card subscription. You can cancel at any time and the cancellation takes effect for the next period: nothing more is charged, and you keep Premium until the last day of the period you have already paid for. Cancel in the customer portal of Stripe (the link is in every receipt e-mail from Stripe), or write to support [at] proofpitch [dot] online from the address you paid with and we will cancel it for you, normally within 2 working days. Cancel before the renewal date; a charge that has already been made is handled under section 5.
Crypto. Nothing renews, so there is nothing to cancel: your access ends on the last day of the paid period and the free plan continues.
You can delete your account at any time in Settings. Deleting the account ends Premium immediately and the unused days are not refunded; a card subscription is not cancelled by deleting the account, so cancel it in Stripe too (or ask support to cancel it), otherwise the card may still be charged, unless the law requires otherwise or you have a refund right under section 5.
5. Refunds and your statutory rights
Contact support with the order date, the plan and the transaction reference if:
- you were charged twice for the same order;
- a card subscription renewed after you had cancelled it in time, or you did not know it would renew and tell us within 7 days of the renewal charge;
- you paid and Premium was not activated within one hour, and we cannot activate it;
- the amount credited was wrong, or a different plan was activated;
- you paid for a feature that was described on the plan screen and was not provided.
We will check the order and either activate Premium, correct the period or refund the payment. A crypto transfer cannot be reversed on the blockchain, so a refund is a new transfer to the address it came from, in the same coin and network, with the network fee deducted. A card payment is refunded to the same card through Stripe; the bank usually shows it within 5 to 10 working days. We answer within 5 working days and refund within 14 days of agreeing to it.
A payment that arrives short of the price by more than a small network-fee margin is not credited automatically. Send us the transaction reference and we will credit the paid amount in days or refund it.
Match results alone are not a ground for a refund: a forecast is analytics with a stated probability, and a lost bet does not mean the service was not provided.
Depending on where you live and how the service is classified, a withdrawal ("cooling-off") period may apply. For qualifying distance contracts in the European Union a 14-day withdrawal period generally applies from the day the contract is concluded. Premium access starts immediately after payment; where the law lets you withdraw after the service has begun, we may deduct the value of the days already used. Nothing in this policy limits a right that the law of your country gives you and that cannot be waived.
6. Changes
If we change prices or features, we show the new terms before you buy. A change does not affect a period you have already paid for. If a material change to the paid service gives you a legal right to end the contract or obtain a remedy, that right remains.
7. Complaints and contact
Write to support [at] proofpitch [dot] online with the subject "Subscription support" or "Refund request", and include only what is needed to find the order: the date, the plan and the transaction reference. Please do not send passwords or wallet recovery phrases. We do not handle bookmaker deposits, payouts or disputes: those are between you and the bookmaker.